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Return Policy

📑 Return Policy

Last updated: 09/09/25

At LIVOR EYEWEAR, we want your shopping experience to be completely satisfactory. Therefore, we have established the following Return Policy in accordance with applicable consumer protection laws.

1. Conditions for Return

Customers may request a return in the following cases:

  • The product has manufacturing defects.
  • The product received does not match the one ordered.
  • The product was damaged during shipping.
  • The product does not meet the characteristics described on our website.

2. Return Request Period

Customers have 3 business days from the date of product delivery to notify their intention to request a return.

After this period, returns will not be processed, except in warranty cases.

3. Requirements for Return Approval

  • The product must be in its original packaging and show no signs of improper use.
  • Proof of purchase is required (receipt, invoice, or confirmation email).
  • For prescription eyewear, frames must not show alterations or external adjustments.

4. Return Process

  1. The customer must send an email to [email protected] including the order number, product photos, and reason for return.
  2. Our team will review the request within 3 business days.
  3. Once approved, a return shipping label will be provided at no additional cost.
  4. After receiving and validating the product, the corresponding refund or exchange will be processed.

5. Refund Options

Customers may choose between:

  • Refund to the original payment method.
  • Exchange for another product of equal or higher value (paying the difference).
  • Store credit for future purchases.

6. Non-Returnable Items

  • Products that have been used, damaged, or altered by the customer.
  • Sale or discounted products (unless they present manufacturing defects).
  • Cleaning accessories, personal care products, contact lenses (for hygiene reasons).
  • Prescription lenses made with a customized patient prescription, unless a partial adjustment is agreed upon due to material usage.